5 Senses Optimal Health LLC | Ageless You™ | The Ageless Code™ | Vital Ageless You™
Last Modified: March 2026
1. PARTIES
These Terms of Purchase (the "Agreement") are entered into between 5 Senses Optimal Health LLC, doing business as Ageless You™, The Ageless Code™, and Vital Ageless You™ (hereinafter, the "Company," "we," or "us"), and you, the purchaser or participant (hereinafter, "you" or the "Client"). Collectively, the Company and the Client may be referred to as the "Parties."
By enrolling in, purchasing, or participating in any of our programs, masterclasses, challenges, memberships, retreats, or services (collectively, the "Services"), you agree to be bound by the following Terms.
2. ACCEPTANCE OF TERMS
Your access to and use of the Services constitutes acceptance of this Agreement. Please read these Terms carefully before purchase or participation. If you do not agree, do not purchase or access the Services.
3. SERVICES PROVIDED
Depending on the offer you select, the Services may include:
Access to online portals, training materials, and digital downloads (including lifetime access where specified);
Group or private coaching sessions via Zoom or similar virtual platforms;
Access to private community platforms (e.g., Facebook, Telegram, or Skool);
In-person retreat experiences, including lodging, meals, and programming where specified;
Educational content, guides, and wellness resources.
Any updates or bonuses provided after purchase are at the sole discretion of the Company.
4. CLIENT RESPONSIBILITIES
The Company provides education, guidance, and support, but results depend on your personal effort, consistency, and implementation. You acknowledge that the Company cannot guarantee specific outcomes, as each individual's biology, mindset, and effort differ. You are solely responsible for your decisions, results, and overall well-being.
5. REGISTRATION & PAYMENT
All fees are due in full at the time of purchase unless a payment plan is expressly offered and selected. Payments may be made via credit/debit card or PayPal. By purchasing, you authorize the Company to charge your payment method for the agreed amount(s).
All payments for digital programs and online Services are non-refundable. If you select a payment plan, you agree to complete all payments regardless of participation status. Failure to complete payments will result in removal from the program and may be referred to collections.
Retreat-specific payment and cancellation terms are governed separately under Section 11 below.
You represent that you are authorized to use the provided payment method and that all information is accurate.
6. LATE FEES
Payments not received within fourteen (14) calendar days of their due date will incur a 1.5% daily late fee on the outstanding balance.
7. CHARGEBACKS
Client agrees not to initiate a chargeback or dispute without first contacting the Company to discuss the issue. In the event of a chargeback, the Client forfeits all access to the Services and materials. The Company reserves the right to provide evidence of this Agreement and all communications to the investigating institution.
8. BUSINESS HOURS
The Company operates Monday–Thursday, 10:00 a.m.–5:00 p.m. Pacific Time. Messages received outside these hours or on holidays will be addressed the next business day. The Company reserves the right to close for vacations or events.
9. RECURRING SUBSCRIPTIONS
For recurring subscriptions or memberships, you authorize the Company to automatically charge your payment method upon each renewal date until canceled in accordance with this Agreement.
10. CONFIDENTIALITY
You may receive access to proprietary materials, strategies, or personal data belonging to the Company or other participants ("Confidential Information"). You agree to maintain strict confidentiality and not reproduce, distribute, or disclose such information without written permission. This includes but is not limited to coaching frameworks, training modules, business methods, client data, and pricing.
11. CANCELLATION POLICY
DIGITAL PROGRAMS & ONLINE SERVICES
All sales are final for digital programs and online services. Due to the immediate nature of access to materials upon purchase, no refunds or cancellations will be granted. If you are on a payment plan and choose to discontinue participation, you remain responsible for completing all remaining payments.
IN-PERSON RETREATS
Because in-person retreats involve significant advance commitments for venue, staffing, practitioner scheduling, catering, and materials, a tiered cancellation policy applies. All cancellation requests must be submitted in writing to [email protected] and are measured from the date written notice is received.
Cancellation by Client:
91+ days before retreat start: Full deposit or payments received will be refunded, less a $500 non-refundable administrative fee.
61–90 days before retreat start: 50% of total retreat investment will be refunded, or the full amount may be applied as a credit toward a future retreat within 12 months.
31–60 days before retreat start: No refund will be issued. Client may transfer the full balance as a retreat credit, valid for 12 months from the original retreat date.
30 days or fewer before retreat start: No refund and no credit will be issued. The full investment is forfeited.
Documented medical emergency (any timeframe): Upon receipt of written documentation from a licensed healthcare provider, the Company will, at its sole discretion, offer a credit toward a future retreat in lieu of a refund. Credits expire 12 months from the date of issuance.
Transfers & Substitutions:
Client may transfer their retreat registration to another qualified participant at any time up to 14 days before the retreat start date, subject to Company approval. A $150 administrative transfer fee applies. Transfers are not permitted within 14 days of the retreat.
Cancellation by the Company:
In the event the Company cancels a retreat for any reason other than Force Majeure (see Section 12), all registered Clients will receive a full refund of amounts paid, or the option to transfer their registration to a rescheduled date. The Company's liability in such circumstances is limited solely to the amounts paid by the Client and does not extend to travel, accommodation, or other incidental costs incurred by the Client.
In the event of a Force Majeure cancellation, Clients will be offered a credit equal to the amounts paid, valid for 12 months toward a future retreat.
Travel Insurance:
The Company strongly recommends that all retreat participants purchase comprehensive travel insurance covering trip cancellation, medical emergencies, and travel interruption. The Company is not responsible for any losses arising from a participant's failure to obtain adequate travel insurance.
Deposits:
All retreat deposits are non-refundable except as expressly stated above. Deposits secure your spot and cover advance planning costs that are incurred at the time of booking.
12. FORCE MAJEURE
Neither Party shall be liable for failure or delay in performance due to events beyond reasonable control ("Force Majeure Events"), including but not limited to natural disasters, government actions, pandemics, labor disputes, or power outages. Obligations shall resume once the event ceases. See Section 11 for retreat-specific Force Majeure cancellation terms.
13. INTELLECTUAL PROPERTY
All content provided by the Company—including but not limited to video trainings, frameworks, PDFs, presentations, images, and text—is protected by copyright and intellectual property laws. You are granted a limited, personal, non-transferable license to use materials solely for your own education. You may not reproduce, distribute, modify, sell, or publicly display any portion of the materials without written consent.
Trademarks including Ageless You™, The Ageless Code™, Vital Ageless You™, and DNA Vital Blueprint™ are owned by the Company. Unauthorized use is strictly prohibited.
14. PRIVACY
All information you provide during registration is governed by the Company's Privacy Policy. By participating, you consent to the use of your information in accordance with that policy.
15. USER CONTRIBUTIONS
By submitting comments, testimonials, photos, or videos in connection with the Services, you grant the Company a perpetual, royalty-free license to use such content for marketing or educational purposes, unless you opt out in writing.
16. DISCLAIMER OF WARRANTIES
The Services are provided for educational and informational purposes only. The Company and its representatives are not medical doctors, therapists, or licensed healthcare providers. Nothing in the Services constitutes medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making lifestyle changes. The Company makes no guarantees of specific health, financial, or personal results. Participation is at your own risk.
17. TECHNOLOGY DISCLAIMER
While the Company makes every effort to provide reliable technology, it does not guarantee uninterrupted access or error-free operation of any platform or website.
18. ASSUMPTION OF RISK
By participating, you voluntarily assume all risks associated with your decisions and actions resulting from the use of the Services.
19. INDEMNIFICATION
You agree to indemnify and hold harmless the Company, its officers, agents, affiliates, and contractors from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Company's total liability for any claim arising from or related to this Agreement shall not exceed the amount you paid for the Services. Under no circumstances shall the Company be liable for indirect, consequential, or punitive damages.
21. WAIVER
The failure of the Company to enforce any right or provision under this Agreement shall not constitute a waiver of that right or provision.
22. SEVERABILITY
If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
23. GOVERNING LAW & JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to conflict of law principles. The Parties agree to submit any dispute first to mediation in Washoe County, Nevada (or via Zoom). If unresolved, the Parties agree that jurisdiction shall lie exclusively in the state or federal courts located in Washoe County, Nevada.
24. ENTIRE AGREEMENT
This Agreement constitutes the entire understanding between the Parties with respect to the Services and supersedes all prior discussions or communications, whether oral or written.